Subject: New Reply Received - Refund follow up-Order #9642119142
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 08:48:45 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Refund follow up-Order #9642119142  Ticket comment <div class="ydpaa43cee5yahoo-style-wrap" style="font-family: verdana, helvetica, sans-serif; font-size: 13px"><div>
<div dir="ltr">Hi team, <br>
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<div dir="ltr">My initial email was sent on 12th April and on the 17th April you are still working to fix the issue for a product picked up on 23rd March? What was being done in the meantime. I called your customer service team on 15th April for a follow up and she was supposed to call me back on the same day which she did not and I'm not even surprised. What exactly is the issue here that a refund of AED 45 takes so long. Can someone take some responsibility here and tell me when will the money be refunded rather than sending generic replies?I have already filed a complaint with DED reference below. <br>
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<img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjA0MDE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v9unrNVAUq0qJIHs5t9CQghfozL3xrptODr6QkgNIX0" class="yahoo-inline-image" style="max-width: 722px; width: 100%" data-id="&lt;[email-masked]&gt;"><br><div><br></div>
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<div>On Saturday, 17 April, 2021, 10:29:50 am GMT+4, Max &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr"><div>Hi Durga,<br><br>
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<div dir="ltr">Thank you for your patience.<br><br>We would like to inform you that we are working to fixed your issue on priority. Once we will get any update we will get back to you.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2386393