Subject: Re: refund approval 9636659555
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Fri, 16 Apr 2021 23:18:39 -0700 (MST)

Hi Team, 

Kindly note that the customer is claiming that he had not received the below items and all the below item has already been shipped from the WH. 

We request you to please assist us on the below refund approval so that the below case has been closed. 

Order No: 9636659555 
Order Date : Feb 19, 2021 
Tracking ID: FP022021000066 

Concept: Lifestyle 
Ticket: 2180480 

Missing Items name: 

161717441 - - WYCON Cosmetics Intense Eye Pencil 
161717443 - - WYCON Cosmetics Intense Eye Pencil 
161628233 - - Wycon Cosmetics Long Lasting Eyeliner 
160510222 - - Rimmel London Waterproof Kohl Kajal 
160510220 - - Rimmel London Waterproof Kohl Kajal 

Item cost: AED 104.00 

Thank you for your help. 

Regards, 
Manish 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, April 3, 2021 8:04:17 AM 
Subject: refund approval 9636659555 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180480 | #218048 ] 0 

Hi Team, 
​ 
PFA (missing items) 

Subject: Refund approval 

Order No: 9636659555 
Order Date : Feb 19, 2021 
Tracking ID: FP022021000066 
Total Price: AED 104.97 
Concept: Lifestyle 
Ticket: 2180480 

Issue Description: Issue Description: With reference to the above order, the customer is claiming that he did not receive the 5 items from the order. 

Customer's history: customer is with us from 5/10/20, and he placed 9 orders. 

Assistance required: We request you to provide a refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Juhi