Subject: RE: call back #2341411 ​
From: Thushara Indika <[email-masked]>
To: Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Leizel Sanchez <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Tue, 13 Apr 2021 11:03:03 +0000

Dear @Manish Kumar<mailto:[email-masked]> / @Akshay Berry<mailto:[email-masked]>

This issue has been closed with customer and delivery is already provided

Best Regards
Thushara Indika
Senior Executive- Compliance
[signature_1743436420]
Board Line: +971 4 5174500
Direct Line: +971 4 5174824
Mobile: +971 555065934
E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/>

<https://www.facebook.com/splashfashions>   <https://www.instagram.com/splashfashions>   

From: Manish Kumar <[email-masked]>
Sent: Tuesday, April 13, 2021 2:33 PM
To: Akshay Berry <[email-masked]>
Cc: Leizel Sanchez <[email-masked]>; Thushara Indika <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: call back #2341411 ​

External email sender, please take precaution.
Hi Akshay,

Please check if there is any update on the below issue issue.

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Leizel Sanchez" <[email-masked]<mailto:[email-masked]>>, "Thushara Indika" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 9:27:47 PM
Subject: RE: call back #2341411 ​

Looping @Leizel Sanchez<mailto:[email-masked]> @Thushara Indika<mailto:[email-masked]>,

Please assist in the below store complaint.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 4:04 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: Re: call back #2341411 ​

External email sender, please take precaution.
Hi Preeti,

Kindly arrange a call for the below customer on +971544478505 and assist us to close below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 7:48:38 AM
Subject: call back #2341411 ​

Please take a look at ticket #2341411<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2341411&data=04%7C01%7CThushara.Indika%40landmarkgroup.com%7Ce33d161aaab64936609408d8fe679241%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637539068096894273%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=r5amfqdsqBX6MwLL725OYOsdn9iRV13OOuF1hNrx5Ss%3D&reserved=0> ​

Hi Team,

The customer purchased 3 trousers from splash burjuman store on 30/03/21 and asked for alteration 31/03/31.

When she cross checked post alteration date, she was being told that by mistake they have sent the trouser to the warehouse.

The customer wants a call back to be arranged, her contact number is +971544478505.

Kindly arrange a call back.

Regards,
Juhi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: call back #2341411 ​
From: Splash BJC <[email-masked]>
To: Umar Siddiqui <[email-masked]>
Date: Tue, 6 Apr 2021 09:16:20 +0000

Dear Team,

The trousers are already handed over to the customer there was an issue with warehouse delivery where in the alteration came late have spoken to the customer and delivered it already to her.

Thanks and regards,
Travis Ignatius
+971553053968

Get Outlook for iOS<https://aka.ms/o0ukef>
  _____

From: Umar Siddiqui <[email-masked]>
Sent: Tuesday, April 6, 2021 1:13:30 PM
To: Splash BJC <[email-masked]>
Subject: Fwd: call back #2341411 ​

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C29cf4a6f588f48dfe4ae08d8f8dc3eb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532972109276347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iGLycGyVEeeJgQPfUaLxZ0lMUsTLcGV6PyMw%2FS42fsc%3D&reserved=0>

  _____

From: Thushara Indika <[email-masked]>
Sent: Tuesday, 6 April 2021, 10:59 am
To: Jessie Caparas; Manish Kumar; Leizel Sanchez; Umar Siddiqui
Cc: Escalations Dxbteam; seeta.seeta; Shakeeb Arsalan; Apoorv Joshi; JUHI GOEL
Subject: RE: call back #2341411 ​

Dear @Umar Siddiqui<mailto:[email-masked]>

Kindly check the below Customer Complain at BJC Store & close urgent basis

Details are mention in trail mail

Best Regards

Thushara Indika

Senior Executive- Compliance

Board Line: +971 4 5174500

Direct Line: +971 4 5174824
Mobile: +971 555065934

E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C29cf4a6f588f48dfe4ae08d8f8dc3eb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532972109286298%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z0HlQbjXLXJhJuRhLTSXu4wWaJpFt8nCHMK8IHSR6AA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C29cf4a6f588f48dfe4ae08d8f8dc3eb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532972109286298%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JF8bfY6WYpYD%2Bk%2FS4JhcF1nM8rZi1Q0oySlJig6qqj0%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C29cf4a6f588f48dfe4ae08d8f8dc3eb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532972109296256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zpLqh8r6rJj6W0yfVeW3mqnlBDU901p7a%2Br4eKVoIBw%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C29cf4a6f588f48dfe4ae08d8f8dc3eb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532972109296256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WbpXMtMF%2BA7tZ%2BdOYFwHy9HvHbHy%2FYKv6BBaxQJzXqc%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, April 04, 2021 4:53 PM
To: Manish Kumar <[email-masked]>; Thushara Indika <[email-masked]>; Leizel Sanchez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: RE: call back #2341411 ​
Importance: High

@Thushara Indika<mailto:[email-masked]> @Leizel Sanchez<mailto:[email-masked]>

Can you please help on the below?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 4:04 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: Re: call back #2341411 ​

External email sender, please take precaution.

Hi Preeti,

Kindly arrange a call for the below customer on +971544478505 and assist us to close below concern.

Thank you for your help.

Regards,

Manish

  _____

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 7:48:38 AM
Subject: call back #2341411 ​

Please take a look at ticket #2341411<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2341411&data=04%7C01%7CSplash.BJC%40landmarkgroup.com%7C29cf4a6f588f48dfe4ae08d8f8dc3eb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532972109306212%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k0gQNHXEoAG1aR31OFWcaJU60PPVEHBL7C8uEYu01eg%3D&reserved=0> ​

Hi Team,

The customer purchased 3 trousers from splash burjuman store on 30/03/21 and asked for alteration 31/03/31.

When she cross checked post alteration date, she was being told that by mistake they have sent the trouser to the warehouse.

The customer wants a call back to be arranged, her contact number is +971544478505.

Kindly arrange a call back.

Regards,

Juhi