Subject: New Reply Received - Order #9647193641 high prices
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 07:23:54 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order #9647193641 high prices  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-size: 12pt; font-family: Calibri, Helvetica, sans-serif">So why you cancel the other items because their price was higher than the one, I place. So, you cancel the item that is lower and keep the item which are higher</span>
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<span style="font-size: 12pt; font-family: Calibri, Helvetica, sans-serif">See example</span>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="color: rgb(61, 70, 77); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; background-color: rgb(255, 255, 255); display: inline !important">Mosaic Tealight Holder - 16 cms canceled my price was 9AED while original is 12</span><br>
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<span style='color: rgb(61, 70, 77); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 20px; background-color: rgb(255, 255, 255); display: inline !important'>
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<span style="font-weight: normal; font-size: 12pt; line-height: normal; font-family: Calibri, Helvetica, sans-serif">Liberty Candle Lavender Vanilla Pillar Candle - 10 cms </span><span style="font-weight: normal"><span style="font-size: 12pt; background-color: rgb(255, 255, 255); display: inline !important; line-height: normal; font-family: Calibri, Helvetica, sans-serif">canceled
 my price was 7AED while original is 10</span></span>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Can you clarify this why these items been cancelled and its available then the price raise? And why in the same of my order I gone to shop and found the same item price is 5 AED.</div>
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Regards,</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Muhannad</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, April 13, 2021 10:16 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2379800] - Order #9647193641 high prices
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<div dir="ltr">Hi Muhannad,</div>
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<div dir="ltr">Thank you for your response.</div>
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<div dir="ltr">As we see in your order the item was on AED 15 only on the day you placed the order.</div>
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<div dir="ltr">However, we keep on providing offers ever now and then so the the old stock gets sold and we can restock new items.</div>
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<div dir="ltr">We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.<br>
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Feel free to get in touch if you need further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2379800