Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 18:31:02 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re:   Ticket comment <div>Dear Centrepoint,</div>
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<div>Kindly advise when the refund will reflect on my account.</div>
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<div>Regards,</div>
<div>Jamie<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 11, 2021, at 9:43 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Jamie,<br><br>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that Textured Backpack with Adjustable Straps and Twin Handles was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad item in your order, this is the reason why Textured Backpack with Adjustable Straps and Twin Handles was cancelled and you received a notification regarding the same items.<br><br>Our delivery partner will call you before delivering these items.<br><br>Hope this helps and have a gre
 at evening! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2384035