Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 07:46:10 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Hi Babyshop Team,</div>
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<div dir="auto">Thank you for your email and prompt response.</div>
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<div dir="auto">Please kindly have the manager call me on my number +971585858786, as this return policy should not be applicable to my situation as I had received a wrong item from your end, clearly a mistake from Babyshop. </div>
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<div dir="auto">Kindly see the order history and items placed on order #9644311305.</div>
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<div dir="auto">I had not ordered any sleepsuits but received 3pcs of that. Kindly see attached image of the correct item that needs to be replaced with. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwOTkyMDMwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dn-3AYlP6lyotuZcBoYHciqTZBge8vPVJrTZdjGG0Qw" style="max-width: 100%"></div>
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<div dir="auto">Look forward to having this resolved soon. </div>
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<div dir="auto">Kind regards,</div>
<div dir="auto">Sarah Shaikh</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 11, 2021 at 11:32 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Sarah,<br><br>Thank you for contacting us.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for the inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>We would like to inform you that we have a 14 days return policy and all the items that are incorrect or damaged are to be returned in this period only. After 14 days it is not possible to return the items.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2382638