Subject: Ticket Assigned - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 05:03:18 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Feedback or suggestions We want to bring to your attention the Worst experience and humiliation that we were subjected to at your store at City Center Deira.
The experience until the exit was Normal.  
Sequence of events
We purchase at Baby shop clothes and there is ONE person at counter with long Queue. So we see self checkout counter. We did it and paid and then to ensure everything is CLEAR ask a person anything else? Will you pack or fold?  TERSE response was there are plastic bags down.  A cleaner/helper gave couple of them. We packed and went.
At EXIT Security stopped as it was giving blaring sound.  First security has not been trained how to talk and what to do in such cases.  The person acts as if there is Shop lifting. Wife was in tears as the way things were picked without a care, half things fallen.  Was embarassing.
The worst was to follow.  A lady with whatever designation then has the audacity to give me 20% discount voucher on next purchase stating her apologies for whatever we were subjected at the entrance of the store infront of all onlookers

We had plans for a nice family dinner together.  The whole environment and evening was gutted by such behaviour.

Your store does not have a system in place
For self checkout there should have been a board to say for the tags, you cannot use Self checkout.
All these embarrassment would not have been caused at all.

Further Understand that Security is Security.  He could have been told that he has to simply call supervisor and thats about it.   He cannot be questioning and looking at bills and cross check, drop things purchased by us down.  Not acceptable.

The worst is your Manager/ Supervisor no idea what her designation is.  Cannot every try to buy the feelings by publicly doing what she did.

You store requires proper handling and etiquettes

Regards

Ignesis Dias https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2380803