Subject: New Reply Received - Regarding order cancels nonsensical reason by the store
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 03:07:50 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Regarding order cancels nonsensical reason by the store  Ticket comment <div dir="auto">Hi <div dir="auto">Centrepoint support team <div dir="auto"><div dir="auto"></div></div>
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<div dir="auto">It is the 3 rd time, happening to every order.Since you don't have ability to control and repeating same problem again and again I would like to cancel the whole order. I will highly appreciate if you refund full amount of my order included delivery charges.  At least takes small responsibility for your unprofessional response. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 11 Apr 2021, 6:38 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Aye,</div>
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<div style="line-height:1.38">Thank you for contacting us.</div>
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<div dir="ltr" style="line-height:1.38">We see that you’ve been expecting a delivery for your order. Unfortunately the item from your order has been cancelled as the item is currently out to stock. </div>
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<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline">We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.</span></div>
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<div style="line-height:1.38"><span>We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</span></div>
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<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline" dir="ltr">The amount you paid online of  AED 59 will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.</span></div>
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<div style="line-height:1.38">The item may still be available at a local store near you, however we cannot check the local store availability. </div>
<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline">Thanks for choosing to shop with us and apologies for the inconvenience this has caused.</span></div>
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<span rel="tempredactor">Your friends, </span><br><div><span rel="tempredactor">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2383900