Subject: RE: Collection delay - 6271404978
From: bm olmmadinah <[email-masked]>
To: Apoorv Joshi <[email-masked]>, ArishLaila <[email-masked]>, Poovanna KBelliyappa <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, ARUNJAY RAJ <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Apr 2021 20:51:04 +0000

Dear Team,

Kindly check our last reply for the same RVP and advise further.

More over we had contacted him today he says I don’t have anything to return.

Thanks,
Muhammad Hassan Siddique
Bm.OLM Madinah, KSA
[📞]Mob: +966571728385-+966544605244
Mail:[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=02%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C2633cb7fb5aa4058795408d8660cbb0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637371552304245214&sdata=MHUGQaj19ZBf5IZiV%2FurUM324pBDuhEEcF5GQFdURBo%3D&reserved=0>
PO Box 23679, Jeddah 21436, KSA
Western Province, KSA

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, April 8, 2021 12:08 PM
To: ArishLaila <[email-masked]>; bm olmmadinah <[email-masked]>; Poovanna KBelliyappa <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; ARUNJAY RAJ <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Collection delay - 6271404978

External email sender, please take precaution.
Hi Team,

New RVP: RP0408210003770

Please contact the customer on priority on +966549620095 and arrange collection with them. Collection is not being done since Feb 2021.

Thank you for your help!

Regards,
Apoorv
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Subject: RE: [#2130349] - inbound call for order 6271404978
From: Poovanna KBelliyappa <[email-masked]>
To: bm olmmadinah <[email-masked]>, Centrepoint <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, ArishLaila <[email-masked]>
Cc: Mohammad Ayaz <[email-masked]>
Date: Tue, 23 Mar 2021 06:11:43 +0000

@Centrepoint<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>- Please contact customer & do the needful.

Regards

Poovanna K.B

PH: 966548641121

EXT:3726

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C80e901e2aac54b0a405308d8edc2880a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520767041214725%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5p1rqkVOXaWf20ZKgGHKiWaoV1Mhb%2BOd%2BkjjekP9ftk%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C80e901e2aac54b0a405308d8edc2880a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520767041214725%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=leCbdmfJBj4LJi%2FWryeejo2KbQv%2BWvmawmsrBOPx10A%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C80e901e2aac54b0a405308d8edc2880a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520767041224722%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VzUKlU%2FN9bq0C%2BX6cDCpI%2B1R2p3bL5NtgWrZyj%2BjPkI%3D&reserved=0>

From: bm olmmadinah <[email-masked]>
Sent: Tuesday, March 23, 2021 8:11 AM
To: Centrepoint <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Cc: Mohammad Ayaz <[email-masked]>
Subject: RE: [#2130349] - inbound call for order 6271404978

Dear Team,

We had Investigated this issue.

About this customer we had already returned some of his NON Landmark Products last time which was returned back to us from our Return Team to be return Forward to this Customer.

He’s Tempering with Tags by putting them to Local Goods and returning to us.

This shipment was not Picked. But as of our Courier Mistake he Provided him Paper Of POP. In Actual it’s not Picked and now customer is saying I don’t want to return it.

Not Picking reason was same Tags were Replaced with Local Goods.

@Poovanna KBelliyappa<mailto:[email-masked]> @Mohd. Jamal Akhtar<mailto:[email-masked]> Sir kindly Advise in This Case.

Customer is Asian.

Thanks,

Muhammad Hassan Siddique

Bm.OLM Madinah, KSA

Mob: +966571728385-+966544605244
Mail:[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cbm.olmmadinah%40landmarkgroup.com%7C80e901e2aac54b0a405308d8edc2880a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637520767041224722%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QCEtIjGb9%2BMK6UIW30k045r%2BIC%2BeNJaG5DFJzzTrBNg%3D&reserved=0>

PO Box 23679, Jeddah 21436, KSA

Western Province, KSA

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 15, 2021 9:33 PM
To: bm olmmadinah <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2130349] - inbound call for order 6271404978

External email sender, please take precaution.

Hello Team,

Order Date: Feb 11, 2021
Order ID: 6271404978
Tracking ID: RP0210210004093

RMA: 1000519975

 As for the details above the customer has confirmed that he already returned his items to the courier, ​but until now he has not received the refund, we contacted the warehouse and they confirmed that they have not received the order, kindly check this tracking above and update and have the proof of collection attached to this ticket below.

Kind Regards,

Abedalaziz Shaban

Customer Care Agent

   On Sat, 20 Feb at 6:32 PM , abedalaziz Zaki shaban <[email-masked]<mailto:[email-masked]>> wrote:

   Hello Team,

   Order Date: Feb 11, 2021
   Order ID: 6271404978
   Tracking ID: RP0210210004093

   RMA: 1000519975

    As for the details above the customer has confirmed that he already returned his items to the courier, kindly check this RMA above and update as soon as possible for the customer to receive his refund as soon as possible

   Kind Regards,

   Abedalaziz Shaban

   2130349:1125156