Subject: New Reply Received - 9636188553 order not received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 15:37:40 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  9636188553 order not received  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/5mbCxUM4zcMs-sV4rlwclQ~~/AALN9wA~/RgRiUvm9PVcDc3BjQgpgbz3GcWA2N1THUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
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Kindly note that it was on 15/3/2021 at 3:19:00 PM.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: Jessie, Caparas &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/4/2021 10:08 AM GMT+04:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked]); [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: New comment - [#2122707] 9636188553 order not received<br>
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<div class="MsoNormal">Hi Team,</div>

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<div class="MsoNormal">Please advise on the date and time it was flagged as returned?</div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Thank you and Kind Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Jessie Caparas</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +97145172087</span></div>
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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 28, 2021 5:40 PM<br>
<b>To:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: New comment - [#2122707] 9636188553 order not received</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_13" style="width:0.0069in;height:0.0069in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that the status appears on our system as Billed and flagged as returned.<br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9075ca6e19d45c0d65108d8f1ef0466%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525356170222743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=fn3BLveeCC8v9zUDx80eOcIIKHreF%2FnDs43iHN6UtxQ%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_14" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9075ca6e19d45c0d65108d8f1ef0466%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525356170222743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=fn3BLveeCC8v9zUDx80eOcIIKHreF%2FnDs43iHN6UtxQ%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>28/3/2021 5:06 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; EMP398 Azmy Awad ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#2122707] 9636188553 order not received<br>
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<div><span style="font-size:10.5pt;font-family:'-apple-system' , serif">There is a new comment in the ticket submitted by Jennifer Dodd to HelpCPAE</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system' , serif">Comment added by : Jessie Kathleen Go Caparas<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Azmy,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Yes we understand it was returned however can you please update it in your system as well for it to reflect the same?</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Thank you and Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Jessie Caparas</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +97145172087</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 28, 2021 4:33 PM<br>
<b>To:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: New comment - [#2122707] 9636188553 order not received</span></div>
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<div class="MsoNormal"><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that the order SD001190135 has been returned successfully.<br>
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Best regards,  </span></div>
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<span class="labelnamesf0"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Azmy Awad </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf0">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9075ca6e19d45c0d65108d8f1ef0466%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525356170232737%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=A5Q8JtPvllH4Ikko7wWbkC6ljgtRPy2HIbH%2F2StQtk8%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_11" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9075ca6e19d45c0d65108d8f1ef0466%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525356170232737%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=A5Q8JtPvllH4Ikko7wWbkC6ljgtRPy2HIbH%2F2StQtk8%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>28/3/2021 4:01 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; EMP398 Azmy Awad ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#2122707] 9636188553 order not received<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">There is a new comment in the ticket submitted by Jennifer Dodd to HelpCPAE</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system' , serif">Comment added by : Jessie Kathleen Go Caparas<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi <a href="mailto:[email-masked]" id="OWAAM7FDC1A6F800146A8BE0136EFE16669E5" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a> <a href="mailto:[email-masked]" id="OWAAM88687EEF6E874F4883AE520A075B7F01" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Can we please update the status of this order as it has been returned to the warehouse?</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Thank you and Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Jessie Caparas</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +97145172087</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 23, 2021 6:46 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2122707] - 9636188553 order not received</span></div>
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<div class="MsoNormal"><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that the order has been returned to your warehouse.<br>
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Best regards,  </span></div>
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<br>
<span class="labelnamesf00"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Azmy Awad </span></span><br>
<span class="labeltitlesf00"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9075ca6e19d45c0d65108d8f1ef0466%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525356170242735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=A5lKMCK9yOzeOsJMtC%2FwfCzHNSvm6Je7Jy1%2F7qh5Vrk%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9075ca6e19d45c0d65108d8f1ef0466%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525356170242735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=A5lKMCK9yOzeOsJMtC%2FwfCzHNSvm6Je7Jy1%2F7qh5Vrk%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>23/3/2021 2:36 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2122707] - 9636188553 order not received<br>
  </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Please take a look at ticket #2122707<br>
<br>
Hi Team,<br>
<br>
Assistance Required: Need urgent delivery back to the warehouse ( NDR of order needed)<br>
<br>
Order Date : Feb 17, 2021<br>
Order ID: 9636188553<br>
Tracking ID: SD001190135<br>
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Please cancel the order and deliver the order to the warehouse on priority.<br>
<br>
Regards,<br>
Juhi</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce9075ca6e19d45c0d65108d8f1ef0466%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525356170252728%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=VqeIrUSUl08A5RaW8Gqdd5kfF4egt63ZeV05eF1w85w%3D&amp;reserved=0" rel="noreferrer"> www.landmarkgroup.com</a></span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> 
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