Subject: RE: Refund Approval - 9634530479
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 10 Apr 2021 06:02:29 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, April 8, 2021 12:11 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Refund Approval - 9634530479

External email sender, please take precaution.
Hi Jessie,

Please assist to get a refund approval on the below case, POD has been shared with the customer and they are still denying receiving their order.

Regards,
Apoorv

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 12:57:01 PM
Subject: Re: Need POD order number 9634530479

Hi Team,
​
Subject: Refund approval

Order No: 9634530479
Order Date : Feb 10, 2021
Tracking ID: FP021021001010
Total Price: AED 129.00
Concept: Max
Ticket: 2107864

We provided POD to the customer still she is saying that she did not receive it.

Customer's history: customer is with us from 3/30/20, and he placed 6 orders till now.

Assistance required: We request you to provide a refund approval in order to have the customer refunded manually and close the issue.

Regards,
Juhi

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 April, 2021 12:50:52
Subject: Re: Need POD order number 9634530479

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 March, 2021 20:22:46
Subject: RE: Need POD order number 9634530479

@Apoorv Joshi<mailto:[email-masked]>

Find the attached email.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 17, 2021 5:33 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need POD order number 9634530479

External email sender, please take precaution.
Hi Team,

Please assist to get the POD for the below case, as per customer they have not received this order. Case pending since Feb 2020 and not receiving updates from LMG.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 1:41:18 AM
Subject: Need POD order number 9634530479

Hi Team,

Problem Statement: Need POD
Ticket ID : 2091930
Order ID: 9634530479
Tracking ID: FP021021001010

Issue:  The order was shipped from our side on 10/02/2021  and as per LMG website the order delivered to customer on Feb-11-2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Humayun.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com