Subject: Order Status Updation - 9627299981
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 8 Apr 2021 02:36:28 -0700 (MST)

Hi Team, 

As per Fareye, they have updated the order status to delivered but the same is not reflecting on hybris. Please assist to get the order status updated on hybris, customer is chasing to receive their Shukran points for this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, April 6, 2021 3:40:02 PM 
Subject: Re: order status on hybris 9627299981 

Hi Team, 

Assistance Required: Order Status needs to be updated. 

Order Date : Jan 8, 2021 
Order ID: 9627299981 
Tracking ID: SD000921153 

Issue Description: As per hybris the status Processing, customer received his order on 11/01/2021 ​kindly update hybris as he is chasing us for shukran points. 

Thank you for your help! 

Regards, 
Juhi,