Subject: Re: Refund approval 9634530479
From: Apoorv Joshi <[email-masked]>
To: JUHI GOEL <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 8 Apr 2021 01:13:33 -0700 (MST)

already escalated 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "PRINCE MALIK" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, April 8, 2021 12:49:42 PM 
Subject: Refund approval 9634530479 

Hi Team, 
​ 
Subject: Refund approval 

Order No: 9634530479 
Order Date : Feb 10, 2021 
Tracking ID: FP021021001010 
Total Price: AED 129.00 
Concept: Max 
Ticket: 2107864 

We provided POD to the customer still she is saying that she did not receive it. 

Customer's history: customer is with us from 3/30/20, and he placed 6 orders till now. 

Assistance required: We request you to provide a refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Juhi