Subject: Ticket Assigned - escalation POD
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 05:46:36 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation POD glen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  glen Bot:  Hi Glen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6292938194 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531349348            09:28 AM, 08th Apr                   Juhi                   Hi Glen, Good M
 orning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:28 AM, 08th Apr                     glen                    i did not receive the order#6292938194 but the status delivered?pls help           09:29 AM, 08th Apr                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:30 AM, 08th Apr                   Juhi                   ABI BARZAH AL ASLAMI at the back of petromin & burger king is it your correct address           09:31 AM, 08th Apr                     glen                    pls help bcoz im so frustrate           09:31 AM, 08th Apr                     glen                    yes           09:31 AM, 08th Apr                   Juhi                   +966531349348 did you receive call on it regarding delivery ?           09:31 AM, 08th Apr                     glen                    no           09:31 AM, 08th Apr                   Juhi            
        We are truly sorry that this has happened to you.           09:32 AM, 08th Apr                   Juhi                   Kindly confirm with your family and neighbours           09:32 AM, 08th Apr                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           09:32 AM, 08th Apr                     glen                    no my number only 0531349348 & i did not receive call           09:33 AM, 08th Apr                   Juhi                   alright we will get back to you via email           09:35 AM, 08th Apr                     glen                    pls help im so dissapointed & my 1st order           09:36 AM, 08th Apr                   Juhi                   We can understand your situation           09:38 AM, 08th Apr                     glen                    i receive status this morning delivered?but i did not receive the
  items?           09:40 AM, 08th Apr                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           09:42 AM, 08th Apr                     glen                    thank you im waiting for your positive response           09:43 AM, 08th Apr                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. We will either get you the order or your refund for sure.           09:46 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2371038