Subject: Re: Late collection 7436907303
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 7 Apr 2021 07:41:00 -0700 (MST)

Hi Team, 

Please assist to arrange the collection on the below case, case escalated to LMG multiple times as per matrix but not getting any updates from them. Customer can be reached on +97333314701. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, April 7, 2021 11:21:19 AM 
Subject: Late collection 7436907303 

Please take a look at ticket #2163237 

Hi Team, 

Problem Statement: Late collection 
Order Date : Feb 20, 2021 
Order ID: 7436907303 
Tracking ID: RP0221210003798 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on Feb 21, 2021. But the item still not collected. 

Please collect the item on priority. 

Regards, 
Juhi