Subject: Damage Item WWD 9639045716
From: JUHI GOEL <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 6 Apr 2021 22:54:31 -0700 (MST)

Please take a look at ticket #2181921 

Hi Team, 

Problem Statement: Damage Item 

Order Date : Mar 2, 2021 
Order ID: 9639045716 
Tracking ID: 16012559639045716 

Assistance Required: Replace the Item Recieved 

Issue Description: Customer emailed us informing that he/she received the item on Mar 04, 2021 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Juhi