Subject: Re: deactivate My Credits : 7444437214
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 6 Apr 2021 01:42:23 -0700 (MST)

Hi Team, 

With reference to the order number: 7444437214 

Customer returned one item in this order and the refund for the same was credited to customer's My Credit. Customer made payment through Benefit and the item was returned to the store. Customer is now asking if he can get this refund in his Bank Account/Benefit. Customer has already been pushed back but the customer insist to receive the amount back in his account as customer returned another item online in this same order and the refund was given back to his Benefit account. The concerned refund amount is BHD 3.57 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, April 4, 2021 8:03:51 AM 
Subject: deactivate My Credits : 7444437214 

Hi Team, 

Order ID - 7444437214 

The customer paid through Benefit but refunded through My Credits. 

Kindly deactivate the amount from My credit : BHD 3.5755 , As he wants refund into his Benefit Account. 

Regards, 
Juhi