Subject: New Reply Received - Order Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 08:34:06 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order Return  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Salam,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I did receive the refund, thank you. But no one came to pick up the pump. If you will send someone to pick it up, please let me know when. Thank you</span></div>
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<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Amjad Khayat, P.E., S.I</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'>Mobile +971 50 234 8368</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Centrepoint [mailto:[email-masked]] <br><b>Sent:</b> Monday, April 5, 2021 6:20 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Order Return</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This email concerns your Customer Service case # 2207779</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Juhi Goel : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Amjad,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We would like to inform you that we have processed the refund of amount (AED 31.00) on (10 Mar, 2021) and the amount you paid online has already refunded back to your original payment method within 7-14 working days. If you feel you have not received it till now, kindly share your bank statement with us from 10th Mar, 2021 till 31st Mar, 2021.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2207779