Subject: New Reply Received - ‪1000745119‬ for order ‪2001349187‬
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 07:31:49 +0000

Hi Juhi Goel,  The customer has responded to the ticket.   ‪1000745119‬ for order ‪2001349187‬   Ticket comment <div dir="auto">Dear.<div>Thanks for your reply, i had choosed to return it, and i want to cancel it and return from warehouse better, could you cancel return plz that i do.<br><br>Sent from my Huawei phone</div>
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<div>From: Max &lt;[email-masked]&gt;<br>Date: Tue, Apr 6, 2021, 8:56 AM<br>To: [email-masked]<br>Subject: Re: [#2359949] -  1000745119 for order 2001349187<br>
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<div dir="ltr">Hi Radwa,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>You can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2.You can now drop off your return to any (Max) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2359949:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2359949