Subject: Ticket Assigned - Conversation with bayan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 07:23:03 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bayan bayan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bayan Bot:  Hi Bayan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6292765642 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966598808465            11:12 AM, 06th Apr                     bayan                    Ok           11:12 AM, 06th Apr                   Juhi                   Hi Bayan, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:14 AM, 06th Apr                     bayan                    Hi           11:14 AM, 06th Apr                   Juhi                   As we can see here you are contacting us regarding order status.           11:14 AM, 06th Apr                     bayan                    Wanted to know why you cancel some items from my order           11:14 AM, 06th Apr                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:14 AM, 06th Apr                     bayan                    While you mentioned is available           11:15 AM, 06th Apr                   Juhi                   162876638 - - Solid Polo T-shirt with Short Sleeves and Button Closure was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           11:16 AM, 06th Apr                     bayan                    But still it’s showing available in your application           11:17 AM, 06th Apr                   Juhi                   We apologise but due to some glitch the website could not be updated we will do that soon.           11:18 AM, 06th Apr                     bayan                    Ok this disappointed us honestly           11:19 AM, 06th Apr                   Juhi                   We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.           11:20 AM, 06th Apr                     bayan                    Sure           11:21 AM, 06th Apr                     bayan                    Thank you           11:21 AM, 06th Apr                   Juhi                   Is there anything else, I can help you with?           11:21 AM, 06th Apr                     bayan                    All good thanks           11:21 AM, 06th Apr                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:21 AM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2360640