Subject: RE: store complaint #2190250
From: Jessie Caparas <[email-masked]>
To: Thushara Indika <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Leizel Sanchez <[email-masked]>, "Cc: Shakeeb Arsalan" <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>, Leizel Sanchez <[email-masked]>
Date: Mon, 5 Apr 2021 05:05:09 +0000

Thanks @Thushara Indika<mailto:[email-masked]>

Appreciate the support.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Thushara Indika <[email-masked]>
Sent: Monday, April 5, 2021 9:05 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Leizel Sanchez <[email-masked]>; Thushara Indika <[email-masked]>; Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Leizel Sanchez <[email-masked]>
Subject: FW: store complaint #2190250

Dear @Jessie Caparas<mailto:[email-masked]>
Below Customer has been contact by Store Team and close the customer concern

Best Regards
Thushara Indika
Senior Executive- Compliance
[signature_1743436420]
Board Line: +971 4 5174500
Direct Line: +971 4 5174824
Mobile: +971 555065934
E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770572740%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=taAiktYr3Mdxrx9ajml%2Ff%2B%2BuPeyws1eI8Ox6imkKxTg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770572740%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fO1UmLF4RUFCV6Nb4808SnlJfN3qJKOBUkYGxcHWHg0%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770582736%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dpF%2F9yP1ejfCI6tXg9JUugojsaunFycEibVtoU11e6Q%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770582736%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=383inNK5UYH0Khml9GMrRQYXqFqzP9Kx5HvytFdXFo4%3D&reserved=0>   

From: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 04, 2021 7:41 PM
To: Splash Rolla <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Subject: Re: store complaint #2190250

Just replace the item to the customer

Warm Regards,
Furkhan Khan
Area Manager - Splash Northern Emirates
Board Line: +971 4 8094500
Mobile: +971 55 794 2028 / +971 56 991 6611
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770592730%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lIRcZKZl6Yx9YXvrjQVgyZM%2Bt8UBAknWNOwRSBmLqAM%3D&reserved=0> www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770592730%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D7rAcse7qbA3Ft%2FKIxerXdh2S646NCnik%2BKEKHuFivU%3D&reserved=0>

________________________________
From: Splash Rolla <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 6:49:24 PM
To: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: store complaint #2190250

Dear. Sir.

I contact Mr. Mohammed and first I apologize the issue which he faced issue in the store and I request him to help and resolved the issue,

and he said he already forget about this mail which he sent and whatever happen it's happen and thank me for contact him and understanding problem which is happen and my apologize and he's happy that,

and I told him we will fix those manufacturing defect issues and I apologize again and request him to visit to our store and also give my contact number to contact me (Sujith) when he visit to the store.

Best Regards

Sujith

Mobile: 0503916085

E-mail: [email-masked]<mailto:[email-masked]>

Address: P.O. Box 26881, Dubai, UAE

Online: http://www.splashfashions.com/<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770602726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pOT%2Bky6HCjBcGof60DLM2x6Xd1tij9FT8%2Ff5I30Mqt4%3D&reserved=0>

From: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 5:46 PM
To: Splash Rolla <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: store complaint #2190250

Sujit close it immediately

Warm Regards,

Furkhan Khan

Area Manager - Splash Northern Emirates

Board Line: +971 4 8094500

Mobile: +971 55 794 2028 / +971 56 991 6611

E-mail: [email-masked]<mailto:[email-masked]>

Address: P.O. Box 26881, Dubai, UAE

www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770602726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pOT%2Bky6HCjBcGof60DLM2x6Xd1tij9FT8%2Ff5I30Mqt4%3D&reserved=0> www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770612719%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BIUHL51EPJ8JaE7F5px2q2h4RbyIenwnivQ0X1dGV4Q%3D&reserved=0>

________________________________

From: Thushara Indika <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 5:37:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: store complaint #2190250

Dear @Furkhan Khan<mailto:[email-masked]>

Kindly check the below Customer Complain at Rolla Store & close urgent basis

Details are mention in trail mail

Best Regards

Thushara Indika

Senior Executive- Compliance

[signature_1743436420]

Board Line: +971 4 5174500

Direct Line: +971 4 5174824
Mobile: +971 555065934

E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, Dubai Marina, P.O Box 25030, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770612719%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tERBAoWhevwIIQNWaiaYBTTvcXADOwnZrLIEfNlOvBI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770622707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FileGjTzvohO8Ls3F9b69F7JBwrB0%2FVkQQgSZop2P%2Bo%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770622707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Zso6szTMNYNmBe9UirIiQHU7HGA5YL12BNnhN1ETLa0%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770632706%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oIFZbtZJH8kpvn7eReiV3VLrvi%2FjCSlanhEXNyyg9m0%3D&reserved=0>   

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 04, 2021 5:12 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Subject: RE: store complaint #2190250
Importance: High

@Thushara Indika<mailto:[email-masked]>

Please assist on the below.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 1:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; preeti nayak <[email-masked]<mailto:[email-masked]>>; Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Subject: Re: store complaint #2190250

External email sender, please take precaution.

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "preeti nayak" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 April, 2021 15:10:29
Subject: Re: store complaint  #2190250

Hi Preeti,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 April, 2021 14:48:39
Subject: store complaint  #2190250

Please take a look at ticket #2190250<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2190250&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8bd6a7dd61544e84a23708d8f7f04ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637531958770642694%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nFo6SazkaUFBel6PBQ7l0CGxvXksHapi35HoMpPaGPk%3D&reserved=0>

Hi Team,

The customer Mr. Mohammed, shopped at the Splash Fashion Store near Jubail Park, Sharjah on 3rd Mar, 2021.

She went home and checked out that the product had a manufacturing defect denim lengths were uneven had a difference of 1.5 inches. She immediately went to the store the very next day and interacted with the representative Mr. Jaffar Ali and explained him the issue. But, rather than accepting the issue, i was informed that Splash Fashion make such uneven length denims purposely so that they are altered afterwards.

Customer's contact number +971567331632

Kindly contact the customer and update.

Regards,

Juhi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com