Subject: New Reply Received - Broken item delivered
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 12:25:35 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Broken item delivered   Ticket comment <div>I would like to complain i came to the nearest store and they don't have the items here, why would i go physically   when I made the purchase online to avoid the traffic, and now when i came its not available in this store, why all of this ? 
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<div>Now i have been assisted by  Aiza from Mirdif CityCenter branch and i asked for a full refund.</div>
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<div>Regards,</div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 2, 2021, at 8:11 AM, Lifestyle &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Manal,<br>
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We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a broken item in your purchase with us. We understand that you are sceptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br>
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We would like to inform you that at this time you can exchange the damaged items from our store nearby you, however it you wish to get the refund then you can return the item back to us.<br>
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You can return your purchases through the below two channels:<br>
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1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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2.You can now drop off your return to any (Lifestyle or Centrepoint) store. Here’s what you need to do.<br>
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· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Lifestyle or Centrepoint) store.<br>
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2337420