Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 09:50:58 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ayesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:46 PM, 03rd Apr                   Juhi                   Hi Ayesha, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           01:46 PM, 03rd Apr                     ayesha                    Hello my return items didn't get collected 9645379640           01:46 PM, 03rd Apr                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:47 PM, 03rd Apr                     ayesha                    Sure           01:48 PM, 03rd Apr                   Juhi                   our team will soon come for collection however we will still forward the email to them that there is a delay in your collection.           01:49 PM, 03rd Apr                     ayesha                    Ok thank you so much           01:49 PM, 03rd Apr                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:50 PM, 03rd Apr                     ayesha                    U2           01:50 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2344705