Subject: New Reply Received - Re: Your Click & Collect order is confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 07:34:04 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Your Click & Collect order is confirmed!  Ticket comment <div dir="auto">We have already used part of the Dinner Set.  ....<div dir="auto"><br></div>
<div dir="auto">Please look for partial refund policy   @ Bowl set.....</div>
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<div dir="auto">Thank you... </div>
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<div dir="auto">Regards,</div>
<div dir="auto">Abdul Khadir</div>
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<div>On Sat, 3 Apr 2021, 7:24 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Mohd.,<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a broken item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br> <br>Wrong products delivered cannot be exchanged, however, a return and refund can be done.<br><br>
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<div dir="ltr"><div dir="ltr">You can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2342811