Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 07:13:54 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
1. Screenshot Of The Issue(If Possible): <img id="8a002c8d-72ed-4872-bb4e-7d1e3b38ce8e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNzczODYwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SihiS-TuPgHoHIBmCVo7uDPKrHClTTTmLwVFxu7sMA0" alt="Image" style="max-width: 100%">
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2. App Version/Browser Version:  v7.11 / Chrome 89.0.4389.105<br>
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3. Android/iOS Version or Browser name: Google Chrome <br>
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4. Registered email address: [email-masked] <br>
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5. Country of access: saudi arabia <br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, April 3, 2021 7:34:28 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2342860] - My Account
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<div dir="ltr">Hi Ahmad,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
 <br>
We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br>
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If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>
1. Screenshot Of The Issue(If Possible)<br>
2. App Version/Browser Version<br>
3. Android/iOS Version or Browser name<br>
4. Registered email address<br>
5. Country of access<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
 <br>
Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2342860