Subject: New Reply Received - Order Return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 06:35:42 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order Return  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Salam,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I still have not received the refund, for order return number 2207779. Please issue the refund today. Thank you</span></div>
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<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Amjad Khayat, P.E., S.I</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Managing Partner</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Senior Structural Engineer</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Projects Director</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'>Expert Witness &amp; Arbitrator</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'>Mobile +971 50 234 8368</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="118" height="50" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNzczNDExOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8XwTzan3wQTFspylCBCvfNd6YkO-FYQ6WatNVngmeCw" alt="EIbal Image"></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'>Eibal Claims Management</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:gray'>Phone +971 4 256 6610</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Centrepoint [mailto:[email-masked]] <br><b>Sent:</b> Wednesday, March 10, 2021 2:04 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#2207779] - Order Return</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Amjad,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thank you for contacting us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a defective item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>As we see here you have already returned the item and received the refund for the item.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We look forward to serve you again in future.<br><br>Keep shopping with us.<br><br>​Your Friends,<br>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>2207779:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2207779