Subject: New Reply Received - Re: Refund not received Order No. 6251123078
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 18:08:56 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Refund not received Order No. 6251123078  Ticket comment <div>Hi there,</div>
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<div>Thanks for your reply, by the way this transfer was rejected it was told to me by centre point customer service personnel almost a month back he said transfer was made but it got rejected and they will  do the transfer again and again i am been told to check with my bank i have already talked to them almost 3 times they said we cannot help you call centre point customer service and tell them nothing received well i really got pissed off by this hectic centre point directs me to bank and bank says no go back to centre point that is not the solution. My humble request is that please check with your finance department and check thoroughly i am sure this will give us clear picture.</div>
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<div>And this is for your kind info that i have provided more then couple of times my bank statement but still same reply from your guys that i should contact my bank.</div>
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<div>Regards,</div>
<div>Mohammed Anjum</div>
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<div>On 30 Mar 2021, at 8:38 am, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">Hi Anjum,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We apologise for the inconvenience caused.<br> <br>The refund amount of SAR 830.70 for order ID 6251123078, has been processed from our side  on 1/1/21 to your card number ending ******2910, under the transaction ID 169999990044060329.<br><br>We would request you to please contact bank once. If you still believe you have not received it provide us your bank statement from 1st Jan, 2020 till 25th Jan, 2021.<br> <br>Once again, sincere apologies and thank you for your patience.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2322544