Subject: RE: WWD Damage Item 9639045716
From: Sachin Maheshwari <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 31 Mar 2021 13:26:20 +0000

Pls do the accept the return & process refund (No exchange)

Regards,
Sachin

From: Manish Kumar <[email-masked]>
Sent: Wednesday, March 31, 2021 5:16 PM
To: Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: WWD Damage Item 9639045716

External email sender, please take precaution.
Hi Sachin,

Please advise us on the below concern as the customer has received the damaged item. For reference please find the attachment.

Order ID: ​9639045716
Item: 162649834 - - Kolcraft Contours Curve Indigo Blue Double Stroller
Cost: AED 2310.00

Thank you for your help.

Regards,
Manish

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 10:41:15 AM
Subject: WWD Damage Item 9639045716

Please take a look at ticket #2181921

Hi Team,

Problem Statement: WWD Damage Item

Order Date : ​Mar 2, 2021
Order ID: ​9639045716
Tracking ID: 16012559639045716

Assistance Required: Replace the Item Received

Issue Description: Customer emailed us informing that he/she received the item on Mar 04, 2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Juhi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com