Subject: Re: WWD Damage Item 9639045716
From: Manish Kumar <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 31 Mar 2021 06:16:06 -0700 (MST)

Hi Sachin, 

Please advise us on the below concern as the customer has received the damaged item. For reference please find the attachment. 

Order ID: ​9639045716 
Item: 162649834 - - Kolcraft Contours Curve Indigo Blue Double Stroller 
Cost: AED 2310.00 

Thank you for your help. 

Regards, 
Manish 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 31, 2021 10:41:15 AM 
Subject: WWD Damage Item 9639045716 

Please take a look at ticket #2181921 

Hi Team, 

Problem Statement: WWD Damage Item 

Order Date : ​Mar 2, 2021 
Order ID: ​9639045716 
Tracking ID: 16012559639045716 

Assistance Required: Replace the Item Received 

Issue Description: Customer emailed us informing that he/she received the item on Mar 04, 2021 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Juhi