Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 05:38:13 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation dhanishta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dhanishta Bot:  Hi Dhanishta ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644557415 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971567272710            09:29 AM, 31st Mar                   Juhi                   Hi Dhanisht
 a, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:30 AM, 31st Mar                     dhanishta                    hello Juhi.           09:30 AM, 31st Mar                     dhanishta                    i would like to have an update on my order 9644557415as it is taking longer than usual 8 days           09:31 AM, 31st Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:34 AM, 31st Mar                     dhanishta                    yes please           09:34 AM, 31st Mar                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           09:36 AM, 31st Mar                     dhanishta                    ok thank you           09:37 AM, 31st Mar                     dhanishta                 
    please do needful           09:37 AM, 31st Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2329782