Subject: Ticket Assigned - Conversation with zahur
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 07:43:58 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahur zahur                    Bot:  Hi again! Bot:  Please enter your name Customer:  zahur Bot:  Hi Zahur ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4545262588 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97430104786            11:37 AM, 30th Mar                     zahur                    Okay           1
 1:37 AM, 30th Mar                   Juhi                   Hi Zahur, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:38 AM, 30th Mar                     zahur                    Hi           11:38 AM, 30th Mar                     zahur                    Yesterday was delivery date but never delivered my order           11:39 AM, 30th Mar                   Juhi                   Our delivery team always contacts the customer before attempting any delivery. However, when they tried calling you on +97430104786 the call could not be reached due to unknown reasons.   Please be assured to received a call from our delivery agent or please provide some alternative contact number of yours to us so that our courier team can contact you without hassle.  We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.            11:39 AM, 30th Mar                     zahur   
                  Yes he was call me and he was told he came after  one delivery           11:39 AM, 30th Mar                   Juhi                   He might have called you again but due to network issues your call could not be recahed           11:40 AM, 30th Mar                     zahur                    After some time he text me and told me like this sir now I'm nit coming tomorrow will be other person come           11:40 AM, 30th Mar                   Juhi                   Please be assured to received a call from our delivery agent soon           11:40 AM, 30th Mar                     zahur                    Ok I'm waiting oneore day           11:41 AM, 30th Mar                   Juhi                   okay           11:41 AM, 30th Mar                   Juhi                   Is there anything else, I can help you with?           11:41 AM, 30th Mar                     zahur                    4545262588 my order number           11:42 AM, 30th Mar                     za
 hur                    Can you check status           11:42 AM, 30th Mar                   Juhi                   Your order is in transit           11:42 AM, 30th Mar                     zahur                    Okay           11:43 AM, 30th Mar                   Juhi                   Two more attempts of the delivery will be done.           11:43 AM, 30th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 AM, 30th Mar                     zahur                    I'm waiting one more day           11:43 AM, 30th Mar                     zahur                    Thank you           11:43 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2324877