Subject: Ticket Assigned - contact number escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 05:52:50 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  contact number escalation marwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9646320681 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561801048            09:47 AM, 30th Mar                   Juhi                  
  Hi Marwa, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:47 AM, 30th Mar                     marwa                    Hi           09:47 AM, 30th Mar                   Juhi                   As we can see here you are contacting us regarding order status.           09:47 AM, 30th Mar                     marwa                    Please i want to change my number in the order because it wrong           09:48 AM, 30th Mar                   Juhi                   +971561801040 this number is incorrect according to you.           09:48 AM, 30th Mar                     marwa                    Yes           09:48 AM, 30th Mar                   Juhi                   Kindly provide us the correct number           09:49 AM, 30th Mar                     marwa                    0561801048           09:49 AM, 30th Mar                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to y
 ou via email.  Once our concerned team will revert us back we will update you.           09:51 AM, 30th Mar                     marwa                    Ok           09:51 AM, 30th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:51 AM, 30th Mar                     marwa                    Thank you           09:51 AM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2324400