Subject: Re: Wrong card Transaction / 2243323
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>, JUHI GOEL <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 28 Mar 2021 06:51:31 -0700 (MST)

Thank you Akshay 

@JUHI Please do the needful. 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, March 28, 2021 6:18:43 PM 
Subject: RE: Wrong card Transaction / 2243323 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

There is an order placed on Feb 28 th for the same amount. 

Order no.- 9638646769 

Kindly share these details with the customer and confirm with him if there is any double deduction made from his account. The agent should have cross checked with customer’s email address in Hybris. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, March 28, 2021 1:50 PM 
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: RE: Wrong card Transaction / 2243323 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please check on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 25, 2021 4:56 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong card Transaction / 2243323 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the below concern. 

Regards 
Shakeeb 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 25, 2021 1:30:22 PM 
Subject: Wrong card Transaction / 2243323 

Ticket No. 2243323 

Hi Team, 

The customer Mr. Jalal (Email Id [ mailto:[email-masked] | [email-masked] ] ) had a deduction of AED 712.05 on 28-Feb-21 at Centerpoint Dubai ARE, Authorization code for the transaction is 756 513 . 

The customer is complaining that he has not visited to our branch on 28th Feb, Neither he had made any online purchase. 

Kindly check and update as he is asking for the refund. 

Regards, 

Juhi 

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