Subject: Re: Refund needed 9636188553
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sun, 28 Mar 2021 05:58:55 -0700 (MST)

Hi Jessie, 

We have raise it to Shipa team twice from FD and we have received the same response both time. 

For reference see the attachment and advise. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Sunday, March 28, 2021 5:31:42 PM 
Subject: RE: Refund needed 9636188553 

[ mailto:[email-masked] | @Manish Kumar ] 

Have you checked with courier partner SHIPA? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, March 28, 2021 1:21 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Refund needed 9636188553 

External email sender, please take precaution. 

Hi Team, 

As per the Shipa team, the shipment has been returned to the warehouse however it is not reflecting the same on tracking status. 

The agent already escalated to Fareye team to get the order status marked as NDR however as per the response it need to be marked as RTO from the courier team first. 

Kindly assist us on the same. 

Order Date : Feb 17, 2021 

Order ID: 9636188553 

Tracking ID: SD001190135 

Thank you for your help. 

Regards, 

Manish 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 1:43:08 PM 
Subject: Refund needed 9636188553 

Please take a look at ticket #2122707 

Hi Team, 

Problem Statement : No RMA created, however the items are returned back to warehouse as per the courier team. 

Assistance Required: Status Update ( NDR of order needed) 

Order Date : Feb 17, 2021 
Order ID: 9636188553 
Tracking ID: SD001190135 

There is no RMA in hybris however the courier has returned the order already. Kindly update so that we can ask the warehouse for the refund. 

Regards, 
Juhi 

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