Subject: RE: Late Shipping 9639856013
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 28 Mar 2021 11:48:35 +0000

Hi @Deepak Damodaran<mailto:[email-masked]>,

Please assist I the above-mentioned order number as it is pending since 5th March 2021. We had raised a child ticket which has also not been actioned since long : 2289324.
Kindly action and get this delivered ASAP as the customer is waiting and complaining.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Sunday, March 28, 2021 1:59 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Late Shipping 9639856013
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 27, 2021 3:46 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping 9639856013

External email sender, please take precaution.
Hi Team,

Please note that we did not get any update on the following child ticket 2289324

And the order is pending since 5th March.
Need your assistance.

Regards
Shakeeb

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 26, 2021 12:34:31 PM
Subject: Late Shipping 9639856013

Hi Team,

Problem Statement: Late Shipping

Order Date : Mar 5, 2021
Order ID: 9639856013
Tracking Id: N/A

Assistance Required: Need urgent shipping

Issue Description: The order was placed on Mar 5, 2021 but still is showing "IN_PROGRESS".

Please shipped the order on priority so that the customer can receive as soon as possible.

Thank you for your help!

Regards,
CS Team Juhi

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