Subject: Re: Refund needed 9636188553
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sun, 28 Mar 2021 02:20:31 -0700 (MST)

Hi Team, 

As per the Shipa team, the shipment has been returned to the warehouse however it is not reflecting the same on tracking status. 

The agent already escalated to Fareye team to get the order status marked as NDR however as per the response it need to be marked as RTO from the courier team first. 

Kindly assist us on the same. 

Order Date : Feb 17, 2021 
Order ID: 9636188553 
Tracking ID: SD001190135 

Thank you for your help. 

Regards, 
Manish 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, March 28, 2021 1:43:08 PM 
Subject: Refund needed 9636188553 

Please take a look at ticket #2122707 

Hi Team, 

Problem Statement : No RMA created, however the items are returned back to warehouse as per the courier team. 

Assistance Required: Status Update ( NDR of order needed) 

Order Date : Feb 17, 2021 
Order ID: 9636188553 
Tracking ID: SD001190135 

There is no RMA in hybris however the courier has returned the order already. Kindly update so that we can ask the warehouse for the refund. 

Regards, 
Juhi