Subject: New Reply Received - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 06:16:10 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  escalation  Ticket comment <div id="yiv0822272076"><div><div id="yiv0822272076"><div id="yiv0822272076yMail_cursorElementTracker_1616911972292">Dear Max team<div id="yiv0822272076yMail_cursorElementTracker_1616911179833"><br></div>
<div id="yiv0822272076yMail_cursorElementTracker_1616911181342">Attached below is the screen shot for my conversation with the customer care after which the items were collected from my home on 17 March. We did not receive any return receipt and all return items were placed in same carton box in which we received them. The courier guy had counted and checked the items. </div>
<div id="yiv0822272076yMail_cursorElementTracker_1616911296053"><br></div>
<div id="yiv0822272076yMail_cursorElementTracker_1616911305713">I have also attached here the copy of email confirmation for the return request raised by me in early March which includes all the returned items. </div>
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<div id="yiv0822272076yMail_cursorElementTracker_1616911481689">At the time of purchase, I had made the full payment through debit card (benefit) and the box did not have any receipt in it. However for your Ref I am attaching the copy of invoice as well. </div>
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<span id="yiv0822272076yMail_cursorElementTracker_1616912103743" style="font-family:sans-serif">Appreciate expediting the refund. </span><br>
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<img class="yiv0822272076inline-image-global yiv0822272076inlined-image-cid-caf773ec-1992-451c-b8f3-b735dadd1373" id="yiv0822272076ymail_attachmentIdcaf773ec-1992-451c-b8f3-b735dadd1373" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTgwNDc4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kTiMw-agbfXLzV-PR_JRj_9hzoxVv8pzfk6E819B7E0" style="width:100%;max-width:800px"><br>
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<br>Kind regards </div>
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<div id="yiv0822272076yMail_cursorElementTracker_1616911387722">Aaleya<br><div id="yiv0822272076yMail_cursorElementTracker_1616911137067">
<br><br><div id="yiv0822272076ymail_android_signature"><a rel="noreferrer" id="yiv0822272076ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv0822272076yqt5476924820" id="yiv0822272076yqt61499"><div class="yiv0822272076yqt7217307139" id="yiv0822272076yqt35762"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 27, 2021 at 11:20 AM, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv0822272076"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi aaleya,<br><br>Thank you for your patience.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We would request you to please share the return slip or tracking id and the name of the returned item along with the item id so that we can assist you further.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043205804785'>Max return request._.pdf</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043205804787'>88884001029420210228_7438523607_1614486575431</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2247846