Subject: Ticket Assigned - return
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 07:43:42 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return shamshuddin alvi kurikkal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shamshuddin alvi kurikkal Bot:  Hi Shamshuddin Alvi Kurikkal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555033326            11:21 AM, 27th Mar                   Juhi                   Hi Shamshuddin, Good Morning. Thank 
 you for contacting us. My name is Juhi, I will be happy to assist you.           11:23 AM, 27th Mar                   Juhi                   As we can see here you are contacting us regarding returns.           11:24 AM, 27th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           11:25 AM, 27th Mar                     shamshuddin alvi kurikkal                    9644524885           11:28 AM, 27th Mar                     shamshuddin alvi kurikkal                    i placed the order for 2 jeans and i collect it from the store on thursday but unfortunately one of the jean damaged product           11:29 AM, 27th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:29 AM, 27th Mar                     shamshuddin alvi kurikkal                    so i checked in store the same size and color but its not available       
     11:29 AM, 27th Mar                     shamshuddin alvi kurikkal                    can you please replace me the same color and size           11:29 AM, 27th Mar                     shamshuddin alvi kurikkal                             11:30 AM, 27th Mar                     shamshuddin alvi kurikkal                             11:30 AM, 27th Mar                   Juhi                   We are really sorry but the exchange is not available.           11:30 AM, 27th Mar                     shamshuddin alvi kurikkal                    then what you want me to do with damaged one           11:30 AM, 27th Mar                   Juhi                   this is really unfortunate that you have received a damaged item.           11:30 AM, 27th Mar                     shamshuddin alvi kurikkal                    what you want me do with damaged one           11:31 AM, 27th Mar                   Juhi                   You can return it to the nearby store or we can raise a return request f
 rom here.           11:31 AM, 27th Mar                     shamshuddin alvi kurikkal                    i went to twice time to store           11:31 AM, 27th Mar                     shamshuddin alvi kurikkal                    please raise the return request           11:31 AM, 27th Mar                   Juhi                   okay           11:31 AM, 27th Mar                   Juhi                   kindly allow us a moment           11:32 AM, 27th Mar                     shamshuddin alvi kurikkal                    do i get same color and size product           11:32 AM, 27th Mar                   Juhi                   Kindly check your email id you must have received a link           11:33 AM, 27th Mar                     shamshuddin alvi kurikkal                    i want to return only one jean not both           11:33 AM, 27th Mar                   Juhi                   Fill your address and contact details           11:33 AM, 27th Mar                   Juhi                
    The return request is raised for only one.           11:33 AM, 27th Mar                     shamshuddin alvi kurikkal                    i didnt received any email           11:33 AM, 27th Mar                   Juhi                   You can reorder it           11:33 AM, 27th Mar                   Juhi                   Kindly check your spam or junk folders of email.           11:34 AM, 27th Mar                     shamshuddin alvi kurikkal                    got it           11:34 AM, 27th Mar                   Juhi                   also you can go to store return it and get the refund.           11:34 AM, 27th Mar                     shamshuddin alvi kurikkal                    but i chose Tabby payment installment           11:35 AM, 27th Mar                     shamshuddin alvi kurikkal                    i am sure tabby payment needs to contact you guys only not in store           11:35 AM, 27th Mar                   Juhi                   The refund will be initiated to 
 the original payment method.           11:37 AM, 27th Mar                     shamshuddin alvi kurikkal                    ok           11:37 AM, 27th Mar                     shamshuddin alvi kurikkal                    should i wait someone to come and collect the product ???           11:38 AM, 27th Mar                   Juhi                   Weather you return to store or courier           11:38 AM, 27th Mar                     shamshuddin alvi kurikkal                    Your order return#1000693886           11:38 AM, 27th Mar                   Juhi                   Kindly click the link you received and fill details           11:38 AM, 27th Mar                     shamshuddin alvi kurikkal                    i sent a return request           11:38 AM, 27th Mar                     shamshuddin alvi kurikkal                    Its done           11:39 AM, 27th Mar                     shamshuddin alvi kurikkal                    please confirm me if you receive the my request   
         11:39 AM, 27th Mar                     shamshuddin alvi kurikkal                    i filled up the address           11:39 AM, 27th Mar                   Juhi                   Our courier team will contact you within 3-5 working days.           11:39 AM, 27th Mar                     shamshuddin alvi kurikkal                    ok           11:40 AM, 27th Mar                   Juhi                   Yes we have received it           11:40 AM, 27th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:40 AM, 27th Mar                     shamshuddin alvi kurikkal                    and payment method will remove after receiving the order back           11:40 AM, 27th Mar                   Juhi                   The amount will be refunded to tabby, then tabby will adjust it accordingly.           11:40 AM, 27th Mar                     shamshuddin alvi kurikkal                    ok    
        11:41 AM, 27th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           11:41 AM, 27th Mar                     shamshuddin alvi kurikkal                    thanks           11:42 AM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2309217