Subject: New Reply Received - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 08:43:17 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  escalation  Ticket comment <div>Hi </div>
<div id="yMail_cursorElementTracker_1616747985482"><br></div>
<div id="yMail_cursorElementTracker_1616747986600">I had been trying through all sources (email, call, chat) to reach Max team. </div>
<div id="yMail_cursorElementTracker_1616748029796"><br></div>
<div id="yMail_cursorElementTracker_1616748044267">One of your channel finally responded and collected the items on 17 March. However we have not yet received any refunds. </div>
<div id="yMail_cursorElementTracker_1616748079316"><br></div>
<div id="yMail_cursorElementTracker_1616748079474">I highly recommend looking into and improving overall response timeline for all channels. </div>
<div id="yMail_cursorElementTracker_1616748130601"><br></div>
<div id="yMail_cursorElementTracker_1616748130979">Thanks for your support. </div>
<div id="yMail_cursorElementTracker_1616748167289"><br></div>
<div id="yMail_cursorElementTracker_1616748167428">Aaleya</div>
<div id="yMail_cursorElementTracker_1616748030574">
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 26, 2021 at 10:21 AM, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7253288547"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Aaleya,<br><br>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">We would like to inform you that as per the update from our courier team, they had contacted you but you refused them that you do not have any items to return.</div>
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<div dir="ltr">Kindly confirm do you want to return items or not ?</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2247846