Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 14:07:20 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>Hi,</div>
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<div>My apologies for replying late. Below is the screenshot. It was the second code. Hope this helps. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTE0Njc0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nu2QV4zl5dy0MiCkkmjGnA-Zy8Bj2wCkZUS9ctJ8XNc" alt="image1.jpeg" id="5AABD515-0997-4262-8D14-D9E0F0AAAB90"><br>Best Regards. </div>
<div>Basma. </div>
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<br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Mar 2021, at 2:20 PM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2188477</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Juhi Goel : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Basma,<br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience.<br><br>We request you to kindly provide us the Authorization Code if you do not have it send us the card number from which the deduction was done, showing the exact deduction for this order.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2188477