Subject: Re: Wrong card Transaction / 2243323
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 25 Mar 2021 05:55:51 -0700 (MST)

Hi Team, 

Please assist regarding the below concern. 

Regards 
Shakeeb 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, March 25, 2021 1:30:22 PM 
Subject: Wrong card Transaction / 2243323 

Ticket No. 2243323 

Hi Team, 

The customer Mr. Jalal (Email Id [email-masked]) had a deduction of AED 712.05 on 28-Feb-21 at Centerpoint Dubai ARE, Authorization code for the transaction is 756 513 . 

The customer is complaining that he has not visited to our branch on 28th Feb, Neither he had made any online purchase. 

Kindly check and update as he is asking for the refund. 

Regards, 
Juhi