Subject: Ticket Assigned - WWD refund escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 05:56:29 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  WWD refund escalation kimberly chloe lazar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kimberly chloe lazar Bot:  Hi Kimberly Chloe Lazar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by
  card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558367078            09:46 AM, 24th Mar                   Juhi                   Hi Kimberly, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:48 AM, 24th Mar                     kimberly chloe lazar                    Hi good morning           09:49 AM, 24th Mar                     kimberly chloe lazar           
          can you pleasae assist me on my refund           09:49 AM, 24th Mar                     kimberly chloe lazar                    Order #9637595197           09:49 AM, 24th Mar                     kimberly chloe lazar                    its been 24 days today but still i did not receive my refund           09:49 AM, 24th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 AM, 24th Mar                     kimberly chloe lazar                    are u still there?           09:51 AM, 24th Mar                     kimberly chloe lazar                    sure thanks           09:51 AM, 24th Mar                   Juhi                   As we see your order has reached the warehouse           09:54 AM, 24th Mar                   Juhi                   Kindly allow us 24 hours to cross check it with our team for the refund\           09:54 AM, 24th Mar                     kimberly chloe 
 lazar                    sure thank you           09:54 AM, 24th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 AM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2294670