Subject: Ticket Assigned - delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 05:53:47 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery zineb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zineb Bot:  Hi Zineb ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9644713169 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0507441054            09:25 AM, 24th Mar                     zineb                    ok           09:27 AM, 24th 
 Mar                   Juhi                   Hi Zineb, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:28 AM, 24th Mar                     zineb                    hi juhi           09:28 AM, 24th Mar                   Juhi                   As we see here you are contacting us regarding order status.           09:28 AM, 24th Mar                     zineb                    yes           09:28 AM, 24th Mar                   Juhi                   Your order has been placed successfully as on 24th Mar, 2021           09:29 AM, 24th Mar                     zineb                    yes i know but i saw the items it's not available anymore           09:29 AM, 24th Mar                     zineb                    i want just to know if my order it's still available           09:30 AM, 24th Mar                     zineb                    or not           09:30 AM, 24th Mar                     zineb                    because they do
  this to me every time they take the money and after that they told me it's not available           09:31 AM, 24th Mar                   Juhi                   As of now the the item is there in the stock           09:31 AM, 24th Mar                     zineb                    really why they write it's out of stock           09:32 AM, 24th Mar                   Juhi                   We are really sorry for the inconvenience but sometime there are defective or damage pieces which we can not deliver the customer intentionally so that is also the reason for cancellation of the order           09:32 AM, 24th Mar                     zineb                    but you have to check it before           09:32 AM, 24th Mar                     zineb                    because not one time its really many time i had this problem           09:33 AM, 24th Mar                     zineb                    i orderd and i pay then they told me out of stock           09:33 AM, 24th Mar              
      Juhi                   We understand your situation but there is a huge stock in the warehouse and items are damaged due to many reasons at anytime.           09:34 AM, 24th Mar                   Juhi                   Also we never had any intention to put you around chaos.           09:34 AM, 24th Mar                   Juhi                   If in case it will be out of stock you will be refunded for same.           09:35 AM, 24th Mar                   Juhi                   Do you have any other questions I can help you with?           09:35 AM, 24th Mar                     zineb                    okey so my order it's still there           09:35 AM, 24th Mar                     zineb                    you sure           09:35 AM, 24th Mar                     zineb                    ?           09:37 AM, 24th Mar                   Juhi                   When did you receive the sms that it is out of stock ?           09:38 AM, 24th Mar                     zineb           
          i didn't receive it yet but i saw in the application it's out in stock and the order it's placed not shipped they do that every time like that           09:39 AM, 24th Mar                   Juhi                   You have placed the order just now           09:40 AM, 24th Mar                     zineb                    no           09:40 AM, 24th Mar                     zineb                    yesterday           09:40 AM, 24th Mar                   Juhi                   It takes 2-3 working days to deliver any order.           09:40 AM, 24th Mar                     zineb                    they told me it's placed i just want to know if it's available or not in stock because they told me every time its placed and i wait for it then they send me msg it not available           09:42 AM, 24th Mar                   Juhi                   If it will not be available you will receive the notification but it is in stock as of now. As your order is in processing.           09:4
 3 AM, 24th Mar                     zineb                    it's not in processing           09:44 AM, 24th Mar                     zineb                    it's only placed           09:44 AM, 24th Mar                   Juhi                   We will forward our team this issue so that if it is out of stock they would send you the refund back.           09:45 AM, 24th Mar                   Juhi                   And if not they will ship it asap.           09:45 AM, 24th Mar                     zineb                    i don't want this i want when i do any order i want to receive it           09:46 AM, 24th Mar                     zineb                    not to refund it           09:46 AM, 24th Mar                     zineb                    when its not available don't placed           09:46 AM, 24th Mar                   Juhi                   We are really sorry but an item would be out of stock then we can not send it to you in any case however as it is there in the stock a
 s of now we will ask our team to ship it asap.           09:48 AM, 24th Mar                     zineb                    sorry but that's not professional           09:49 AM, 24th Mar                     zineb                    good day mm           09:49 AM, 24th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:50 AM, 24th Mar                     zineb                    it will be last time           09:51 AM, 24th Mar                   Juhi                   We hope your order reaches you soon.           09:51 AM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2294662