Subject: Ticket Assigned - Conversation with kenz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 06:13:33 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kenz kenz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kenz Bot:  Hi Kenz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6284390871 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500414627            10:04 AM, 23rd Mar                   Juhi                   Hi Kenz, Good Mor
 ning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           10:05 AM, 23rd Mar                   Juhi                   As we see here you are contacting regarding order status update.           10:05 AM, 23rd Mar                     kenz                    Yes           10:06 AM, 23rd Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:07 AM, 23rd Mar                     kenz                    The Delivery guy conracted me last march 21, 2021  he told me that he will deliver my packages yesterday but it didnt arrive.           10:08 AM, 23rd Mar                   Juhi                   Our delivery team always contacts the customer before attempting any delivery. However, when they tried calling you on +966500414627 the call could not be reached due to unknown reasons.   Please be assured to received a call from our delivery agent or please provide some a
 lternative contact number of yours to us so that our courier team can contact you without hassle.           10:08 AM, 23rd Mar                     kenz                             10:09 AM, 23rd Mar                     kenz                    Thats our conversation. I texted him but he didnt reply.           10:10 AM, 23rd Mar                   Juhi                   We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:11 AM, 23rd Mar                     kenz                    Okay. No problem.           10:11 AM, 23rd Mar                   Juhi                   If he does not come to you till tomorrow kindly get back to us we will be happy to assist you.           10:12 AM, 23rd Mar                     kenz                    Okay. Thank you very much.           10:12 AM, 23rd Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a
  wonderful day.           10:13 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2289289