Subject: Re: Need Proof of collection 9627458975
From: Ops Cpdeiracitycentre <[email-masked]>
To: Apoorv Joshi <[email-masked]>, CP Dcc <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>, Rio Oliver <[email-masked]>, Mohd Rafeeq <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>, Jessie Caparas <[email-masked]>, Haidy Ashoush <[email-masked]>
Date: Sat, 20 Mar 2021 17:16:05 +0000

Hi Apporv,

We are unable to process the RTS as we don't have the item with us.

Please advise.

Thanks,

Rio
055-7265451

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 20, 2021 5:26 PM
To: CP Dcc <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Rio Oliver <[email-masked]>; Mohd Rafeeq <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]>; Jessie Caparas <[email-masked]>; Haidy Ashoush <[email-masked]>; Ops Cpdeiracitycentre <[email-masked]>
Subject: Re: Need Proof of collection 9627458975

External email sender, please take precaution.

Dear Rio,

Cancelled item is already refunded to the customer. Can you please proceed with RTS for the remaining refund value as the order status is reflecting as Pickup completed for us.

Please advise and assist to close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "CP Dcc" <[email-masked]>
To: "Akshay Berry" <[email-masked]>, "Jainul Ameer Mohammed Hussain" <[email-masked]>, "Rio Oliver" <[email-masked]>, "Mohd Rafeeq" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Haidy Ashoush" <[email-masked]>, "Rio Oliver" <[email-masked]>, "Ops Cpdeiracitycentre" <[email-masked]>
Sent: Saturday, March 20, 2021 5:48:31 PM
Subject: Re: Need Proof of collection 9627458975

Hi All,

PFA delivery note, item received in the store. Investigation done but the item is not in the store. Also please check, one item in the order number is already cancelled(PFA screenshot)

Dear Jainul,

Kindly advise.

Regards,

Rio
055-7265451

Thanks and Regards,
Rhea Roger
CP_DCC
CUG: 0528464197
STORE ID: 21472

________________________________
From: Akshay Berry <[email-masked]>
Sent: Tuesday, March 16, 2021 7:24 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]>; Rio Oliver <[email-masked]>; Mohd Rafeeq <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; CP Dcc <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Need Proof of collection 9627458975

Hi @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> @Mohd Rafeeq<mailto:[email-masked]> @Rio Oliver<mailto:[email-masked]>,

Any update?

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 13, 2021 5:16 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]>; Rio Oliver <[email-masked]>
Cc: Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; CP Dcc <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Need Proof of collection 9627458975

External email sender, please take precaution.

Hi Team,

Please update regarding the issue.

Regards
Shakeeb

________________________________

From: "Jainul Ameer Mohammed Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rio Oliver" <[email-masked]<mailto:[email-masked]>>, "CP Dcc" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 3:34:34 PM
Subject: RE: Need Proof of collection 9627458975

Hi @Rio<mailto:[email-masked]>

Please advice team to process RTS for below mention order, consider this ap priority and close this asap..

Order # 9627458975

Best Regards!

M.Hussain

Operation Executive - Centrepoint

M : +971 561 997 151

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 1:54 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Proof of collection 9627458975

Looping @Jainul Ameer Mohammed Hussain<mailto:[email-masked]> Please assist here and get the order processed as RTS as the customer has not collected his order and it is incorrectly updated by the store.

Splash21472

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 11:53 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Proof of collection 9627458975

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 9:37 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Proof of collection 9627458975

External email sender, please take precaution.

Hi Team,

Kindly help us to forward this case to concerned store. As the customer is claiming he has not collected the order.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 February, 2021 19:38:17
Subject: Need Proof of collection 9627458975

Please take a look at ticket #2020963

Hi Team,

Problem Statement: C&C Order Not Picked up by customer

Order Date : Jan 9, 2021

Order ID: 9627458975

Tracking ID: ​962745897510880001

Store Code: Splash21472

Assistance Required: Need Proof of collection

Issue Description: Customer is complaining about this order that he did not pick up the order but in hybris it is updated as delivered. Hence we request to you kindly check and provide the proof of delivery of this order on priority basis.

Regards

Juhi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7COps.cpdeiracitycentre%40landmarkgroup.com%7C2b5a1a44e9e84d79aafc08d8eba3bee0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637518435828820737%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wWH6kiH%2BXuVs9ihGVqQFWTjE7VkZlxXqeenCyIe2hkY%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com