Subject: RE: Return Delay - 9634850996 and 9632646961
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Dipesh Regmi <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 15:25:12 +0000

Hi @Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]>,

Please assist on the below mentioned order number and tracking IDs as the order has been picked up but no update since then:

Hi @Dipesh Regmi<mailto:[email-masked]>,

Please check If this received the WH.

Order ID: 9634850996 and 9632646961
Tracking ID: RP021221001257 and RP021221001254

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Saturday, March 20, 2021 1:06 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Return Delay - 9634850996 and 9632646961

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 12:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Return Delay - 9634850996 and 9632646961

External email sender, please take precaution.
HI Team,

Please assist to check with LMG on the below, items are already collected from the customer but not delivered to our warehouse since Feb 14, 2021 and no updates on this from LMG.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 15, 2021 1:02:23 PM
Subject: Re: urgent delivery to the warehouse 9634850996

Please take a look at ticket #2149938

Hi Team,

Problem Statement: Late delivery to warehouse

Order Date : Feb 11, 2021 and Feb 1, 2021
Order ID: 9634850996 and 9632646961
Tracking ID: RP021221001257 and RP021221001254
Assistance Required: Need urgent delivery to the warehouse

Issue Description: Customer raised a return request on Feb 12, 2021. But the item still not sent to the warehouse.

Please send the item on priority so that the customer can get the refund asap.

Regards,
Juhi

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