Subject: RE: Incorrect Order Received - 9642072920
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 20 Mar 2021 06:30:09 +0000

@Faraz Lohani<mailto:[email-masked]>

Can we please call this customer to get this case sorted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, March 19, 2021 12:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Incorrect Order Received - 9642072920

External email sender, please take precaution.
Hi Team,

Customer placed the following order as a click and collect: 9642072920

However, store handed over to the customer following order 9635849713 which is not her order and now when the customer is trying to return the wrong order which has been handed over to her the store is denying to accept that order.

We have already escalated to the store but receiving no update on the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 19, 2021 1:04:56 PM
Subject: Order No. 9642072920 has been exchanged with 9635849713

Please take a look at ticket #2265620<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2265620&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfa17d62f8936446e0c0d08d8eaad8ac4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637517378381548751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F1yQuIK4lF3fAJSzltaL%2BLraB4gBvRLSZo1R0OWyjss%3D&reserved=0>

Problem statement: Order No. 9642072920 has been exchanged with 9635849713

Hi Team,

Store Code : Splash 21463

The customer had placed an order 9642072920 with us however when she went to pickup the order, she was handed over 9635849713 by the store.

She is chasing us for her order also she will be coming to the store to return the wrong order that she has received  #9635849713.

Kindly check and call her on +971568457611

Regards,
Juhi

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