Subject: Incorrect Order Received - 9642072920
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 19 Mar 2021 01:03:52 -0700 (MST)

Hi Team, 

Customer placed the following order as a click and collect: 9642072920 

However, store handed over to the customer following order 9635849713 which is not her order and now when the customer is trying to return the wrong order which has been handed over to her the store is denying to accept that order. 

We have already escalated to the store but receiving no update on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, March 19, 2021 1:04:56 PM 
Subject: Order No. 9642072920 has been exchanged with 9635849713 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265620 | #2265620 ] 

Problem statement: Order No. 9642072920 has been exchanged with 9635849713 

Hi Team, 

Store Code : Splash 21463 

The customer had placed an order 9642072920 with us however when she went to pickup the order, she was handed over 9635849713 by the store. 

She is chasing us for her order also she will be coming to the store to return the wrong order that she has received #9635849713. 

Kindly check and call her on +971568457611 

Regards, 
Juhi