Subject: Ticket Assigned - Conversation with farhana karim
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 07:42:23 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhana karim farhana karim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farhana karim Bot:  Hi Farhana Karim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please not
 e, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433980569            11:29 AM, 19th Mar                   Juhi                   Hi Farhana, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:30 AM, 19th Mar                     farhana karim                    hii juhi           11:30 AM, 19th Mar                     farhana karim                    hello juhii           11:31 AM, 19th Mar                     farhana karim                    hello juhi....i have to solve my issue           11:32 AM, 19th Mar                     farhana karim              
       plz reply           11:32 AM, 19th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           11:32 AM, 19th Mar                   Juhi                   As we see here you are contacting us regarding return and refund           11:32 AM, 19th Mar                     farhana karim                    4542956202           11:34 AM, 19th Mar                     farhana karim                    yes ..           11:34 AM, 19th Mar                     farhana karim                    i will buy another one with these return money           11:35 AM, 19th Mar                     farhana karim                    can it be possible for same time           11:35 AM, 19th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:36 AM, 19th Mar                   Juhi                   Our courier team will contact you within 3-5 w
 orking days to schedule the pickup           11:37 AM, 19th Mar                   Juhi                   Kindly allow us sometime           11:37 AM, 19th Mar                     farhana karim                    i just received yesterday.....when i saw the dress immediately i ask for return           11:37 AM, 19th Mar                     farhana karim                    actually dear i will leave Qatar end if this week           11:37 AM, 19th Mar                     farhana karim                    could u plz make it early           11:38 AM, 19th Mar                   Juhi                   You can visit the nearby store and return it if you want.           11:38 AM, 19th Mar                   Juhi                   However for home pickup it will take 3-5 working days.           11:38 AM, 19th Mar                     farhana karim                    if i select two more dress can it possible to exchange it           11:39 AM, 19th Mar                     farhana karim          
           umm actually i dont have car now           11:39 AM, 19th Mar                   Juhi                   exchange is not possible           11:39 AM, 19th Mar                     farhana karim                    i mean retune then buy ...same time           11:39 AM, 19th Mar                   Juhi                   Yes at the store you can return ask them to issue a voucher and then you can purchase with that at the same time.           11:40 AM, 19th Mar                   Juhi                   Do you have any other questions I can help you with?           11:40 AM, 19th Mar                     farhana karim                    ok thanks...no i dont have any issue           11:41 AM, 19th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:42 AM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tick
 ets/2270290