Subject: Ticket Assigned - Conversation with mona
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 07:30:02 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona mona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096556646610            11:18 AM, 19th Mar                     mona                    Ok           11:18 AM, 19th Mar                   Juhi                   Hi Mona, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:18 AM, 19th Mar                     mona                    Dear i have returned 2 items and till now my credit is zero           11:19 AM, 19th Mar                   Juhi                   As we see here you are contacting us regarding order refund.           11:19 AM, 19th Mar                     mona                    Your colleague said that there is credit in my balance           11:19 AM, 19th Mar                     mona                    Yes           11:19 AM, 19th Mar                     mona                    I removed the app and reinstalled it           11:20 AM, 19th Mar                     mona                    And still no credit           11:20 AM, 19th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           11:22 AM, 19th Mar                     mona                             11:22 AM, 19th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           11:23 AM, 19th Mar                   Juhi                   Kindly share the screenshot of your My Credits wallet also.           11:23 AM, 19th Mar                     mona                             11:24 AM, 19th Mar                     mona                    8240818665           11:24 AM, 19th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:25 AM, 19th Mar                     mona                    Ok           11:26 AM, 19th Mar                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           11:27 AM, 19th Mar                     mona                    Ok           11:27 AM, 19th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270246